Trainers | PeopleSense Consulting

Oh chute, this is easy!

On July 15, 2011 / Graceful Leadership, Training / 3 Comments

This was the first time Grace was exposed to the barrel and chute at agility. Rachel, our trainer, and I were focused on helping her feel comfortable just walking through the barrel without the chute extended.

I was a presenter at a workshop yesterday discussing best practices for successful hiring of employees. Before we started, I was talking with one of the attendees, wanting to know if there was a particular thing that triggered her to come. She said that she was always interested in learning more about HR topics, adding that “if you’re a good manager, you have interest in HR”. Her view—and I agree—is that if you aren’t interested in developing the people who you manage, you’re probably not a very good manager.

Step 2: She actually walked through the barrel! Accomplishing something that we think is easy could be very challenging for someone else. Rachel knew that the feel of the nylon and the enclosed space might create anxiety for Grace, so it was important to have patience and empathy for the roadblocks in Grace

It makes me think of the seminar I’m attending this weekend with Grace for dogs that are fearful. As I mentioned in a recent post, I do wonder where the point of progress stops for her. But I wouldn’t be going if I didn’t think it would help her (and me), so I suppose I really do have faith that it will yield some improvements.

As a dog owner, parent, or manager, there is a commitment of time, energy, and effort to constantly be focused on the development of others. It can be a rewarding process or an exhausting one, linked to the results you see and the effort put in return. When days turn into weeks, and then months, it’s natural to forget how far someone has come in their development. We start to focus on what’s left to learn, what needs to change, rather than all we’ve accomplished. I realize that lately I’ve focused on the annoying barking that I hear from Grace when I’m in the middle of a conference call or that incessant whining when we’re in the car. I’m not remembering those things that she has overcome.

Months later and lots of time spent supporting and encouraging, Grace loves running through the extended nylon chute. It

If you’re feeling overwhelmed with your own progress, or that of others, it might help to stop and reflect on what has been accomplished. That can give you renewed confidence that more is yet to come.

Make time to devote to your professional development

On June 24, 2011 / Graceful Leadership, Leading / 5 Comments

Sunny was a patient teacher

I’ve been on the road for the last couple of weeks – away on a combination of business stops mingled with a few family visits. I haven’t seen Grace for nine days and I really miss her. Of course, I miss my husband, too, along with all the routines that I enjoy in my life.

Immersed in a different daily regimen is energizing, though. The last several days I’ve spent with colleagues getting a deeper understanding of the assessment tools I use in my work. After finishing the coursework (and assuming I pass the test), I’ll receive the certification offered by Profiles International. I’ve worked with these tools for ten years and I’m still developing a robust knowledge bank about the scientific foundation of the assessments and the applications for their use. One of my favorite parts of these types of meetings is the interaction with my peers. We share information and ideas with each other that is invaluable for our professional development.

Somehow I think Grace knew she could learn from Sunny. They played endlessly, yet it was always clear that Sunny was the teacher. Grace gladly accepted the role of student. They both walked away richer for the experiences.

Being a student can be fun. When I first got Grace, we lived next door to a couple who were real dog lovers. They had one dog and another that was dropped off every weekday morning by family to stay while they were at work. Sunny was a beautiful, well-adjusted golden retriever who served as an important role model for Grace. She was a dream dog by any standard and I loved that Grace could be around her. It provided the type of mentorship that only another dog could provide to Grace.

We need those situations where we can learn from each other. Just being submerged into sessions with a variety of perspectives is worthwhile. Spending this time not only expands what I know, it shakes up how I think about things and makes it all fresh.

Grace watched Sunny's every move, especially when she did things Grace was scared to do, like swimming.

It was tempting to think that investing in this time—including travel it’s practically an entire week—was more than I could spare. It would have been easier to stay at home. Yet I know that without carving out time for continual learning, I would have limited my potential for new and better knowledge.

Make time to devote to your professional development. Even if you’d rather be at home.

Learning anything complex takes time—don’t shortchange the process

On June 17, 2011 / Graceful Leadership, Training / 7 Comments

As she gets familiar with the weave poles, my job is to guide her through with a treat but I think she's more interested in watching our wonderful photographer friend, Annie Card. Thanks to Annie for all the pictures in today's post!

One of the agility obstacles that Grace and I have not spent a lot of time with is the weave poles. When first learning this particular skill, the poles are “open” to create a channel that the dog walks through. Eventually, the goal is to have poles “closed” or set in a straight line so the dog then weaves around each pole in a zig-zag pattern. The most advanced dog will fly through as fast as they can – speed is required for winning agility dogs.

At a recent class, Grace did really well with these poles—considering how little we’ve worked with them. She readily goes in but she sometimes veers off in the middle or enters after the second pole instead of the first. There is also a standard for how you enter the poles and even I can’t remember if it’s right or left, so I’m fairly confident that Grace doesn’t remember that yet, either. We both have some learning to do.

The thing that amazes me about agility – and I believe it’s true about so many things—is how simple it can look on the surface but how complex it is to truly master it. Agility can provide a fun and non-competitive activity that has benefits of exercise along with mental stimulation. Yet it provides the opportunity for mastery of a complex craft; there is so much to know about the nuances of every move, yours and the dog. I’m starting to realize that it can take years to develop sufficient knowledge and efficient skills that encompass every single movement of your hand, the words you use, and the placement of your body. All of it (and most likely much more) determines the dog’s ability to perform.

Mastering the open weave poles -- staying inside!

In business, it seems we often don’t create this structured learning cycle. Because people have full plates and it is difficult to devote adequate time to training, employees are expected to perform at the highest level, immediately. Some managers provide the environment for risk-taking and mistakes, many do not. On-the-job training is valuable, but should be supported by strong mentoring and knowledgeable resources. If the learning process is rushed, incomplete or random, it can create so many issues, potentially ending in failure or blemishes on a person’s self-esteem.

"Look at me! I'm so GOOD at this!!" (Doesn't she look proud?)

When Grace goes through the weave poles right now, she thinks she’s a champion. She doesn’t even realize that we’ve only just begun. With each opportunity to build her confidence, we move to the next level. In agility, our instructor, Rachel works to make sure that the last experience for each dog on each piece of equipment is a positive one, so that they are excited to return for more. We need to stretch our physical and mental muscles, but we must also rest them, too, for the best learning.

How much focus do you need to get what you want?

On April 12, 2011 / Graceful Leadership, Training / Leave a comment

This is an example of a discrimination exercise, where the dog has a choice of two pieces of equipment. Your job is to ensure the dog goes to the place you intended. You will see Riley, Grace

Focus. No distractions. Having all your attention on something—it’s a good thing.

Until you lose your focus.

That’s what happened to me at agility last week. And I didn’t even realize it until a fellow classmate, Patricia, recognized it had happened to both of us. I loved our class last week. It turned out that there were only two dogs and so we had a bit more opportunity to practice some of the skills.

One of the first things we did was a front cross technique; as Grace exited the tunnel, I would cross in front of her from the left to the right, then I would ask her to jump, on the hurdle now on my left. I needed to make sure to pick up eye-contact with Grace as she came out of the tunnel, not quite that easy since Grace runs a lot faster than I do. After picking her up at the end of tunnel, I needed to guide her to the hurdle, now on my left, as opposed to her running right.

My first attempt was unsuccessful. So was my second.

Patricia was experiencing this as well, so Rachel slowed us down and showed us again. With a little practice and Rachel’s clear direction, we did it! Grace and Patricia’s adorable dog, Riley, did great—through that part of the exercise. Once we had completed that stage, we had several more jumps as part of the course Rachel had set up for us.

After we had gone through the course a few times, Patricia made the accurate observation that Riley and Grace had both made mistakes at the end of course. Once Patricia and I had successfully accomplished the task we were actively learning, we lost our focus.

I know I was assuming that the rest of course was “routine” and that Grace knew what to do. But as was so clearly evident afterwards, it was critical for me to keep my focus, helping her hit every tire and jump exactly as I knew she was capable of doing. But if I was unclear or wishy-washy about what I wanted her to do, she had a free pass to do what she wanted. She didn’t ‘miss’ intentionally—she just wasn’t clear what I wanted.

As we work with others on a project or learning a new skill, this can be the explanation why mistakes are made in places that were once mastered. Consistent focus is really necessary.

Learning takes time and can be scary, especially when you are supposed to know what you are doing!

On April 5, 2011 / Graceful Leadership, Training / 4 Comments

When Grace and I entered our agility class last week, it immediately hit me that learning takes time, repetition, and patience. I was walking around the agility room in familiar territory, feeling good about that. Yet I was simultaneously starting to worry if Grace and I would do well – or would we falter? Would we remember what we had learned from last year? Did I know when to do the front cross instead of the back cross? All sorts of questions started running through my head. I was feeling the pressure.

It was a bit scary. And all this for a fun agility course! In some ways, coming back was even more intimidating to me than when we went to our first lesson last year. At that point, expectations were low. Grace and I had no idea what to do and we relied on Rachel to instruct our every move. We were given lots of time to learn and pace our progress, without a specific deadline for mastering a particular skill.

But this time, I could feel an artificial expectation I had placed on us. It was clear that Grace wasn’t bothered by any lofty goal-setting. She wore a big smile and easily made her way around the equipment, prancing over the A-frame and skipping over the hurdles, whether she was supposed to or not! She was having fun and it helped me to remember not to put pressure on the situation.

With practice, she gracefully hops through the circular shape!

When we train others in the workplace – in fact when we are being trained – do we put unnecessary expectations on where we should be? I do believe we need goals, which are critically important to know where we are going and to stretch us past our comfort zone. But I also see, far too often, situations in the workplace where a manager has an unrealistic expectation for what a person should be accomplishing when they are learning a new behavior or skill. It takes time, repetition, and patience. (Oh, I already said that. But I think it bears repeating.)

Often, our training efforts get off to a great start because there is a strong focus and commitment to the effort, and we start to get lulled into complacency, believing the person being trained is all set. However as reinforcement and encouragement begin to wane, results suffer. Lucky for me and Grace, Rachel continued to provide that much-needed support. Having that guidance calmed my nerves and settled me back into having fun, which gave me the environment where I could learn openly, without being afraid of making a mistake. It is a big help to think of that now when I see someone moving through a new phase of their learning. In what ways can you encourage yourself, and others, to learn new behaviors?