You may recall in my last post, I mentioned that I was having trouble figuring out how to access my pictures from my iPad while traveling. A few hours after I published that, I got a message from the company that manages my IT “stuff.” Deb and Tom took note that I was stuck and jumped into action.
Tom emailed to say he’d be glad to help me troubleshoot the picture issue as soon as I needed. Wow, I thought, how cool is that when somebody jumps in to offer unsoliticed help that they aren’t specifically responsible for doing.
It felt great that I had someone watching out for me and was standing up to say, “what can I do to help?”
I’d be totally lost without their expertise to set up and keep my systems running but I know there are lots of capable people out there that could provide that service. What I continue to experience with them is a way of doing business that clearly shows they care.
Tom and I connected via phone and we walked through a couple options, none of them worked. We ended the call and I was appreciative of the effort even though we had been unsuccessful. But wait! Within a few minutes, I received a follow-up email with another solution. Tom had stuck with the problem and found another work-around.
If you want to leave a lasting, favorable impression on someone, go above and beyond their expectations. Surprise them with something kind and helpful.
Because of Tom’s help, I can now share the picture I had planned for the last post. Here’s Grace burying her head, as if to avoid something, unfortunately we see this type of behavior amongst us all too often in our workplaces (and elections as was noted in the last post). It can seem easier to hide or remain silent when faced with taking action. But using our voice, and speaking up, doesn’t always require a lot of time or energy, either.
Next time you have an opportunity to give more of yourself, I hope that you do. I bet you will make a lasting impression.