You can’t solve employee problems with your head in the sand

Investigating the root of the problem is a good thing. Just remember to take action with what you find!
Digging around and investigating the root of the problem is a good thing. Just remember to take action with what you find!

“I can’t believe he hasn’t done anything about that after all this time!”

“It’s so frustrating that nothing ever happens around here.”

“She shouldn’t be allowed to get away with that again!”

Are these types of statements — ones that reflect a total lack of action by management — familiar in your workplace? If so, make sure that you don’t have your head stuck in the sand, ignoring problems that are festering all around you.

It’s often a good idea to go digging — to have your ear to the ground and be aware of any issues. That means you have your pulse on the team. But make sure you aren’t just stirring the pot without dealing with the issue because few things frustrate employees more than a manager who refuses to take action.

There are several things you can do to ensure you don’t get stuck. People who are drivers of change and curious by nature tend to be better at moving things forward. But everyone can learn skills to help them handle tricky situations with ease, no matter what your natural work style. Having an awareness of your own style and how that impacts others is a significant factor to ensuring you are an effective leader. We’ll be exploring that topic in-depth at next week’s workshop. There are a few seats left and we’d love to have you.

Will you be joining us? Or will you remain stuck? 

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2 comments

  1. Renee says:

    I sure am curious about what Grace dug up, Robin! Seriously…pretending that issues do not exist erode trust across teams. For sure. Good to get issues out in the open and reveal what might have been buried over time…even if it turns out to be messy and uncomfortable.

    Hmmmm…now back to Grace. What exactly did she find?

    Great blog, Robin.

  2. Robin says:

    Excellent point about trust, Renee! Managers can excuse lack of action to being busy or any number of reasons, but the bottom line is that they are hurting the team significantly, even if it’s innocently done. Now for Grace, I was very worried about that myself! My guess is that a mole or vole had just run down the tunnel as she was quite intent on finding it. I really wanted to tell her to stop (for exactly the reason you mentioned above, it could have been messy and uncomfortable for ME — not her — if she came up with a prize), but I let her be herself and it worked out fine. She was happy for the hunt and I was happy no one was injured! 🙂

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